Privacy Policy for Apartment MS PTI Resident

This Privacy Policy applies to the Apartment MS PTI  Resident (hereafter referred to as the “Application”) developed and managed by PTI WebTech (hereafter referred to as the “Service Provider”), accessible at https://apartmentms.in/.

Apartment MS PTI is an Apartment & Housing Society Management, Resident Portal, and Digital Gate Security platform designed for residents, homeowners, tenants, and committee members. The application is provided as a SaaS-based multi-tenant platform.

Information Collection and Use

The Application may collect information when users:

• Register or log in using mobile number, email, or credentials via secure authentication
• View and manage flat/unit occupancy, owner, and tenant records
• Create and manage maintenance payments, online dues, and view digital invoices
• Approve, deny, or pre-authorize visitor, guest, delivery, and cab entries
• Access society directory, family members, and domestic staff contacts
• Raise maintenance complaints, helpdesk tickets, and upload repair photos
• Book community amenities (clubhouse, hall, sports facilities) and parking slots
• Receive society notices, meeting circulars, and emergency SOS alerts

Personal Information

The Application may collect personally identifiable information including:

• Full Name
• Email Address
• Phone Number / Mobile Number
• Flat / Unit Number, Building Block / Wing, and Society Name
• Residential Status (Owner, Tenant, Family Member)
• Vehicle Details (Registration Number, Parking Slot)
• Family Member & Associated Resident Contacts
• Billing, Invoicing, and Transactional Details (processed securely; no raw card numbers or UPI PINs stored)
• Helpdesk Complaints, Problem Descriptions, and Attached Photographs

This information is collected through secure mobile authentication and management systems for housing society and community operation purposes only.

Multi-Tenant SaaS Platform

Apartment MS PTI  Resident  operates as a multi-tenant SaaS platform where each residential organization and housing society receives its own isolated workspace with secure society-code and subdomain-based access.

Data belonging to each organization is logically separated, securely isolated, and protected against unauthorized cross-tenant access.

Society & Resident Management

The Application allows authorized users to:

• Manage residential units, profiles, and authorized family members
• Pre-approve guests and generate digital visitor gate passes
• Verify parcel, courier, cab, and service delivery personnel in real-time
• Pay monthly or annual society maintenance dues via secure payment gateways
• Submit and track maintenance helpdesk service requests with technician photo verification
• Reserve shared community amenities and view facility availability calendars
• Trigger emergency SOS alarms directly to society security personnel and emergency contacts

Operational Activity & Analytics

The Application may collect operational and analytics data such as:

• Visitor gate approval activity and check-in logs
• Maintenance invoice and payment status records
• Service ticket submission, status updates, and resolution history
• Society circular delivery and read confirmation statistics
• Business reports and resident dashboard statistics

Device & Technical Information

The Application may automatically collect:

• IP Address
• Browser Type & Web-View Information
• Device Information (Manufacturer, Model, Screen Resolution)
• Operating System (Android / iOS)
• Firebase Cloud Messaging (FCM) Push Notification Token
• App Usage Data and Crash Diagnostic Logs

Device Permissions Used by the App

The Application requests only runtime device permissions that are strictly necessary to support user-initiated features:

• Camera & Photo Storage: Used solely when you choose to take or upload a profile picture, attach photos to a helpdesk maintenance request, or upload an offline payment transfer receipt. We do not access your photo gallery or camera without your explicit action.
• Notifications (POST_NOTIFICATIONS): Used to deliver instant real-time alerts regarding visitor arrivals at the gate, urgent society circulars, payment confirmations, and helpdesk updates. You can manage or disable push notifications at any time via your device settings.

Third-Party Services

The Application may use trusted third-party services including:

• Google Play Services
• Google Firebase Cloud Messaging (FCM)
• Cloud Hosting & Server Infrastructure Providers
• Payment Gateway Providers (e.g., Razorpay, UPI)
• SMS & Communication Delivery APIs

Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, misuse, alteration, or disclosure.

All communication between the Application and our cloud servers is secured using encrypted HTTPS/TLS connections, and server databases are protected with strict role-based access control.

Data Sharing

We do not sell or rent personal information to third parties.

Information may only be shared:

• When required by law, subpoena, or statutory government regulations
• For service functionality (e.g., communicating gate entry approvals to on-duty security guards)
• With trusted infrastructure service providers under strict confidentiality obligations

User Rights & User Account and Data Deletion

Users may:

• Access their personal information and society records
• Request correction of inaccurate data
• Request account and personal data deletion directly in the app (under Profile > Privacy & Security > Request Account Deletion) or by emailing support@apartmentms.in or sales@ptiwebtech.com
• Contact support regarding privacy concerns

Upon verification, your account credentials and personal profile identifiers will be deleted or anonymized within 30 days, subject to legitimate accounting and statutory auditing requirements maintained by your housing society.

Children’s Privacy

The Application is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page.

Effective Date: May 11, 2026

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Entity: PTI WebTech — Apartment MS
Website: https://apartmentms.in/
Email: sales@ptiwebtech.com 
Address: PTI WebTech, Jaipur, Rajasthan, India

© 2026 Apartment MS PTI. All Rights Reserved.