Refund & Cancellation Policy

Last Updated: July 2026 | Apartment MS Platform

This Refund & Cancellation Policy governs SaaS subscription cancellations and resident maintenance bill payments made through the Apartment MS platform.

1. SaaS Subscription Cancellation

Societies may cancel their SaaS subscription plan at any time through the Super Admin portal or by contacting account support. Subscription cancellations take effect at the end of the current billing cycle.

2. Subscription Refunds

Monthly Plans: Monthly SaaS plan fees are non-refundable once the billing cycle has commenced.
Annual Subscriptions: Pro-rata refunds may be requested within 14 days of annual subscription renewal if no major setup customization was performed.

3. Resident Maintenance Dues & Payment Verification

Maintenance payments made by residents via online payment links are credited directly to the respective Housing Society's bank account. In cases of duplicate payment deductions due to bank gateway timeouts:

Duplicate payment proofs may be submitted to the Society Treasurer or Admin via the Helpdesk module.
Approved refunds or maintenance credit adjustments will be processed within 5-7 business days.

4. Processing Timelines

Eligible refunds will be credited back to the original payment method within 5 to 7 working days of refund approval.

5. Contact Support

For refund inquiries, please email info@epartmentms.com with your transaction reference ID and society code.